Privacy Policy

When you visit a storefront hosted on Platform Health, we collect the information you give us — name, email, shipping address, phone — plus a small amount of technical context (IP address, user-agent, cart cookie, consent cookie). When you place an order, the merchant of record stores your purchase history.

• Fulfilling and shipping the orders you place.
• Sending order, shipping, and account email.
• Fraud and risk scoring on checkout.
• Analytics — only if you’ve accepted analytics cookies.
• Compliance recordkeeping (age verification, telehealth + Rx consents, intake history).

We use cookies for cart state, authentication, the age-verification and telehealth/Rx consents, and (with consent) analytics. The bottom-of-page cookie banner is your gate — choose “Essential only” to disable analytics cookies, or “Accept all” to enable them. You can revoke consent at any time by deleting the relevant cookie.

Platform Health is the merchant of record: your payment is made to Platform Health, which sells on behalf of the clinic whose store you bought from. We share your information with that clinic, with the supplier that ships your order, with the payment processor (Stripe), and with shipping carriers, as needed to fulfil it. We do not sell personal information.

If you are in the EU, UK, California, or another jurisdiction with comparable rights:

• You may request access to the personal data we hold.
• You may request correction or deletion.
• You may opt out of the sale or sharing of personal data.
• You may withdraw consent for analytics or marketing.

Email privacy@joinplatformhealth.com and we will respond within 30 days.

Order records are retained for 7 years to satisfy tax and regulatory requirements. Marketing contact records are retained until you unsubscribe. Compliance acknowledgements (age, telehealth + Rx consents, HIPAA notice) and client intake history are retained for the life of the account plus 7 years per state board of pharmacy dispensing-record rules.

Platform Health, the merchant of record · privacy@joinplatformhealth.com.